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**GENERAL TERMS & CONDITIONS

 

For Cleaning Services**

 

1. Definitions

 

“Client” means the person or business receiving the cleaning service.

 

“Contractor/Company” means the cleaning service provider.

 

“Services” means the cleaning tasks agreed upon in writing, message, or booking.

 

“Premises” means the property where the services are performed.

 

 

 

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2. Service Agreement

 

2.1 A booking or written acceptance (including SMS or email) forms an agreement between the Client and the Company.

2.2 Services will be carried out as described in the booking confirmation.

2.3 Any changes to the agreed services must be requested before the scheduled clean.

 

 

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3. Pricing & Payment

 

3.1 All prices are quoted in AUD.

3.2 Payment is due on the day of service, unless otherwise agreed in writing.

3.3 Late payments may incur a late fee.

3.4 Additional charges may apply if:

 

The property is excessively dirty

 

Extra time or tasks are requested

 

Access is delayed

3.5 If the Client is registered for NDIS or other programs, the correct rates will apply.

 

 

 

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4. Access to Property

 

4.1 The Client must ensure the cleaner has access to the premises at the scheduled time.

4.2 If access is not available, a lockout fee (up to 50% of booking value) may be charged.

4.3 Pets must be secured for the safety of staff.

 

 

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5. Health & Safety

 

5.1 The Company reserves the right to refuse unsafe, unhygienic, or hazardous work.

5.2 Cleaners will not move heavy furniture or lift items over 10kg.

5.3 The Client must inform the Company of any health risks, broken items, or dangerous areas.

 

 

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6. Cancellations & Rescheduling

 

6.1 A minimum of 24 hours’ notice is required to cancel or reschedule.

6.2 Less than 24 hours’ notice may result in a cancellation fee (up to 50% of service charge).

6.3 If the cleaner arrives and cannot commence work, a 50% call-out fee may apply.

 

 

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7. Quality Guarantee

 

7.1 If the Client is not satisfied, they must notify the Company within 24 hours.

7.2 The Company will return to rectify the issue at no cost, provided the complaint is reasonable.

7.3 No refunds are provided for change of mind.

 

 

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8. Damage & Liability

 

8.1 Cleaners take reasonable care but accidents can occur.

8.2 The Company is not responsible for:

 

Pre-existing damage

 

Wear and tear

 

Damage to fragile or non-secured items

8.3 Any claim must be made within 24 hours of the service.

8.4 Liability is limited to the value of the service provided.

 

 

 

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9. Client Responsibilities

 

The Client must:

 

Provide running water, power, and safe working conditions

 

Secure valuables

 

Ensure the property is not excessively cluttered

 

Advise of any allergies, special materials, or sensitive surfaces

 

 

 

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10. Keys & Security

 

10.1 All keys provided will be handled securely.

10.2 The Company is not responsible for existing security issues at the property.

 

 

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11. Termination of Service

 

11.1 Either party may terminate ongoing services with reasonable notice.

11.2 The Company reserves the right to cancel services due to:

 

Abuse, rudeness, or unsafe behaviour

 

Non-payment

 

Continued cancellations

 

Misrepresentation of property condition

 

 

 

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12. Photos & Documentation

 

12.1 Cleaners may take before/after photos for proof of work, unless the Client declines in writing.

12.2 Photos are strictly for internal use and not shared publicly without permission.

 

 

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13. Privacy

 

All Client information is kept confidential and used only for service delivery.

 

 

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14. Governing Law

 

These Terms & Conditions are governed by the laws of Australia and the relevant state / territory